Returns and Refunds Policy at Comtem Shop

No returns for items that were shipped correctly:
Items that are sent accurately in accordance with customer orders are not returnable. This covers circumstances in which

It's the right size.
It's the right color.
The amount is accurate.
The item is just as described.
Furthermore, returns for the following reasons won't be accepted:
Refusal to receive the order without a valid reason.
No longer like the product.
Ordered by mistake, but the product has already been shipped.
Size Chart and Product Description: We provide full, detailed size charts and specifications for each product in our store. It is the customer's responsibility to check these specifications before placing an order. We recommend that you review the size chart carefully to avoid sizing issues.
Cases, where products are too tight or loose, will not be accepted for returns if we have sent the correct size and specifications that you ordered.

Color Variation: Please be aware that various screen settings may cause colors to differ somewhat. This isn't a good cause to send something back. Customers are urged to carefully examine product photos.

Starting a Refund: Please make sure the item is unused, in its original condition, and has all of its tags still on it before starting a return. Within 30 days after purchase, returns are accepted.
  

Refund Process: Our refund process is straightforward and efficient. Upon receipt and inspection of the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, we recommend providing visual evidence such as photos or videos showing any defects or damage for a quick resolution.

How to Start a Refund: Contact us via email at support@comtem.shop, our customer service will assist with the return process, provide the reason for the return along with your order number.
Provide the reason for the return along with your order number.
Await the instructions for the return shipment address.
As soon as we receive and examine your return, which usually occurs within 72 hours, you will receive a confirmation email.
Refunds, if any, will be processed within seven days. Please be advised that, depending on your bank or credit card company, processing may take an additional three to five business days.

Insurance & scenarios:
Product Issues: If the product is defective, please email support@comtem.shop with clear photos of the problem. We will set it up, review the product, and issue a full refund after inspection.
Products damaged during delivery: Send pictures of any obvious damage to your order and contact us via email at support@comtem.shop. We will work with the delivery company to resolve the issue, provide a replacement product, or issue a refund.
Wrong Product or Size: Please email support@comtem.shop for more information if the product you received is incorrect or the wrong size. Once we receive the item, we will send the correct item or issue a refund. We will also provide a return label.
Products that did not arrive: Contact us immediately if your product has passed the expected delivery date and you have not received any notification from us. We will resolve the situation and refund you in full if necessary.

Cancellation Policy:

Should you wish to cancel your order after confirmation, contact support@comtem.shop immediately. No costs will be incurred.

Thank you for choosing Comtem Shop. Your trust is invaluable, and we eagerly anticipate providing you with exceptional service!